This Refund Policy explains how refunds are handled on our platform. We are committed to maintaining fairness, transparency, and clarity in all user transactions. By using our services, you agree to the terms outlined in this policy.
Please read this policy carefully before participating in any betting or gaming activity.
General Refund Principles
Refunds on betting and gaming platforms are different from regular online purchases. Once a bet or game participation is confirmed, it is usually considered final.
Refunds are only processed under specific circumstances outlined below and are subject to verification and platform rules.
When Refunds May Be Considered
Refunds may be reviewed and considered in the following situations:
1. Technical Errors
A refund may be considered if:
- A system malfunction prevents a bet from being properly placed
- A game crashes before completion due to platform error
- A transaction is incorrectly processed due to technical failure
All technical refund requests are carefully reviewed by our support and technical teams.
2. Duplicate Transactions
If a user is charged more than once for the same transaction due to a system issue, the duplicate amount may be eligible for a refund after verification.
3. Cancelled or Void Events
If a sporting event or game is officially cancelled, postponed, or declared void:
- Bets may be settled as void
- Stake amounts may be returned to the user account
Settlement depends on the specific event rules and market type.
4. Incorrect Account Credit
If funds are mistakenly credited or debited due to a system error, corrections or refunds may be processed after investigation.
When Refunds Are Not Allowed
Refunds are not applicable in the following cases:
- Bets placed voluntarily and confirmed by the user
- Losses resulting from normal gameplay or betting outcomes
- User misunderstanding of betting rules or odds
- Change of mind after placing a bet
- Bets affected by user internet or device issues
- Promotional or bonus-related wagers (unless stated otherwise)
Once a bet is accepted by the system, it cannot be canceled or refunded.
Bonus & Promotional Refund Policy
Funds or benefits received through promotions, bonuses, or offers:
- Are generally non-refundable
- Must be used according to specific offer terms
- Cannot be converted to cash unless conditions are met
If bonus funds are removed due to misuse or rule violation, no refund will be issued.
Refund Request Process
Users who believe they are eligible for a refund must follow the official process.
Step-by-Step Refund Request
- Contact Customer Support
- Provide your account ID or username
- Explain the issue clearly
- Submit supporting details such as transaction ID or screenshots
Incomplete requests may be delayed or rejected.
Review & Verification
All refund requests go through a verification process:
- Transaction history is reviewed
- System logs are checked
- Event and market rules are verified
This process ensures fair and accurate decisions.
Refund Timeline
Refund processing time may vary based on the issue type.
Estimated Timelines
- Simple cases: 3–7 working days
- Complex technical issues: up to 10–14 working days
Refunds are credited back to the original account balance unless stated otherwise.
Partial Refunds
In some cases, partial refunds may apply, such as:
- Bets partially affected by technical issues
- Multi-bet wagers with void selections
The refund amount is determined based on platform rules.
Responsible Gaming & Refunds
Refunds are not a substitute for responsible gaming practices. Users are encouraged to:
- Set limits on betting activity
- Understand betting rules before placing wagers
- Play for entertainment purposes only
Losses due to gambling behavior are not refundable.
Account Misuse & Refund Restrictions
Refunds will not be granted if:
- The account violates platform terms
- Fraudulent or abusive behavior is detected
- Multiple accounts are used unfairly
- Refund abuse is suspected
Accounts involved in misuse may face restrictions or suspension.
Currency & Payment Method Considerations
Refunds are processed in the same currency used during the original transaction.
Payment method processing times may vary depending on banking or payment provider policies.
Policy Updates
This Refund Policy may be updated periodically to reflect changes in platform operations, regulations, or technical systems. Continued use of the platform indicates acceptance of the updated policy.
Users are encouraged to review this page regularly.
Contact Customer Support
If you have questions regarding refunds or believe you qualify for one, please contact our Customer Support team.
Provide accurate details to help us assist you efficiently.
Final Note
We strive to operate a transparent and fair platform. While refunds are limited due to the nature of betting and gaming, all valid requests are reviewed carefully and handled professionally.
By using our services, you acknowledge and agree to this Refund Policy.